Privacy Policy

1. Information we collect

Information you provide

• Account data — name, email, company, and credentials when you sign up.
• Content — SOPs, documents, and records you create or upload to the platform.
• Billing details — handled by our payment processor; we do not store full card numbers.
• Communications — messages you send to support or sales.

Information collected automatically

• Usage data — pages viewed, features used, and actions taken in the product.
• Device and log data — IP address, browser type, and timestamps.
• Cookies and analytics — we use Google Analytics (GA4) to understand site usage.

2. How we use information

• To provide, operate, and maintain the Service.
• To process transactions and manage your subscription.
• To improve features, performance, and security.
• To communicate with you about updates, support, and relevant offers.
• To comply with legal obligations.

3. How we share information

We do not sell your personal data. We share information only with service providers who help us operate the Service (such as hosting, analytics, and payment processing), when required by law, or in connection with a business transfer. A list of sub-processors is available on our Trust page.

4. Data security

We protect your data with encryption in transit and at rest, access controls, hash-chained audit trails, and regular security reviews. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard safeguards.

5. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. After account closure, we delete or anonymize data in line with our retention schedule, except where we must keep it to meet legal obligations.

6. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at hello@forgesop.com.

7. International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards to protect data transferred across borders.

8. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal data from them.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Service, and the “Last updated” date above will reflect the latest revision.

10. Contact

For privacy questions or requests, email hello@forgesop.com.